Refund policy

Return & Refund Policy

Last Updated: July 2026

At Elloway, we believe the pieces you bring into your home should be chosen with confidence. If something isn't quite right, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in the same condition in which it was received
Include all original tags, packaging, and accessories
Be accompanied by proof of purchase

Starting a Return

To request a return, please email hello@liveelloway.com with:

Your order number
The item(s) you'd like to return
The reason for your return

Once your request has been reviewed, we'll provide return instructions along with the appropriate return address for your item.

Please do not send items back without contacting us first. Because Elloway partners with multiple trusted suppliers, return addresses vary by product. Unauthorized returns may not be accepted.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Elloway cannot guarantee receipt of returned items without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at hello@liveelloway.com.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photographs of the product and its packaging

We'll work directly with our supplier to arrange an appropriate replacement, exchange, or refund whenever applicable.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Gift cards
Final sale items
Perishable goods
Opened or used personal care products
Hazardous materials or flammable products

If you're unsure whether an item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you'd like a different item, simply return your eligible purchase for a refund and place a new order.

Refunds

Once your returned item has been received and inspected by the appropriate supplier, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Returned items must be unused, in their original condition, with all original packaging, tags, and proof of purchase.